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At Go With The Gecko, we want your hire experience to be the vest best it can be.  That's why it is a requirement for all our Hirer's, that before and after photographs are submitted through our ‘Book N Go App to establish the condition of the vehicle at the collection and drop off point.

Why do we ask you for these?

These photographs are stored on your hire account and can be used as evidence in the event there is any damage found on the vehicle during or just after your hire.  Reviewing pre-hire and post-hire images can protect you from wrongful damage claims or confirm if the vehicle has been returned with a full tank of fuel etc.  So we ask for them to protect you and to give you that added peace of mind.

Failing to submit photographs through the Book N Go App will delay the return of your security deposit, so please make sure you click on the link below to submit the photos.

What we will request from when collecting your vehicle:

  1. 4 x Photographs of the side of the vehicle - front, passenger side, rear & drivers sides
  2. 'Selfie' Photo of you the Hirer standing next to the nominated hire vehicle
  3. Photo of Hirer’s driving licence & any nominated drivers

Please Note: There is also the option to take further photographs of any pre-existing damage which cannot be seen on the photographs or that is NOT already noted on the rental agreement.

What we need when returning a vehicle:

  1. 4 x Photographs of the side of the vehicle, e.g front (showing number plate), passenger side, rear & drivers side
  2. Photo of the fuel gauge and odometer reading (you may need to turn on the vehicle's ignition for this)

Please Note: the vehicle needs to be returned with a full tank of fuel unless notified by our staff prior to booking

Our 'Book N Go' App makes this process easy

We've designed the Book N GO app to make this process simple.  Download the FREE app to your phone, enter your reservation number and email address and the step by step guide will take care of the photo submission requirements for you.  It really is just a case of 'BOOK N GO' with our self-care hire system.

Where here to Help

Don't worry, we always here to help you.  Give us a call on 1300 826 883 when you arrive at your vehicle and we will talk you through exactly what you need to do next.

Note: Failing to submit the requested photographs through our Book N G0 software application can delay the release of your security deposit.

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