Yes we require a valid credit or debit card for all bookings either online or through one of our agent locations. We charge an additional 1.5% on all credit & debit card transactions to cover processing fees charged to us from the major banks.
Yes of course, provided the vehicle hasn’t be pre-booked by another hirer. It’s always cheaper to add extra time to your initial hire booking to ensure you don’t suffer late return charges.
In the event things take a little longer than you expect, you need to pay for the extended hire period in advance (not when you return the vehicle – to avoid late return fees being applied). So make sure, you call our Sales Team and they will be happy to extend your hire.
Remember, if you continue to use your hire vehicle after the time nominated on your hire agreement, you insurance and any coverage offered is not valid, so please make sure you call us.
Kilometre Travel Allowance
The daily kilometre travel allowance will be shown on your rental agreement and may be based on the type of vehicle and the location. You can increase the standard travel allowance at the time of booking. If you exceed the stated daily allowance, a charge may apply for excess distance covered.
Your liability for loss or damage to the vehicle is limited to the stated Insurance Excess unless the vehicle is used for a prohibited use. The standard insurance excess can be reduced by purchasing our Excess Reduction Insurance at the time of booking.
Breakdown Roadside Assistance
There is basic breakdown service included in your rental to cover call-outs for mechanical failure which is not deemed to be the fault of the hirer.
Charges apply for Roadside Assistance where the hirer is at fault such as, flat batteries due to leaving lights on or draining power from accessories etc, lost or keys locked in vehicle, punctured tyres, running out of fuel etc.
Full Roadside Assistance cover can be purchased in advance for an additional fee which covers your Roadside Assistance call-out subject to the policy terms.
You have the option to add the following items to your rental for an additional charge:
Additional driver: we will need to see their drivers licence.
Excess Reduction: You can reduce the accident damage excess to a lower amount stated in your rental agreement.
Premium Roadside Assistance Cover: you can purchase additional cover for the call out costs relating to incidents that are your fault, including running out of fuel, lost keys or keys locked in vehicles, drained batteries etc.
We do not cover you for:
- Parking and traffic fines you incur during your rental period.
- Private Parking charges
- Road Tolls
- Vehicle Damage (not covered under insurance)
- Additional drivers not named on the hire agreement
- Cleaning cost
- Lost Keys
- Cargo or Personal items transported during the hire
- Items left in the vehicle
We will pass on notices and fines and parking charges to you, and also charge you an admin fee. Toll charges will be charged and will also incur a processing fee. These charges will be processed to your credit card or removed from your security deposit prior to refunding any balance.