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What Additional Fees could I be charged?

At Go With The Gecko, we want to make sure you fully understand your liability when you hire a vehicle from us.  We don't want you to suffer any nasty surprises, so we have compiled a list of additional charges you could incur as a result of your use of a Go With The Gecko vehicle or other incidents that might occur during the rental (aside from your liability for damage or loss to the vehicle).  We also recommend reviewing the terms and conditions of the hire agreement

Additional Fees and Charges may include:

Fuel Costs

Re-fuelling costs if you don’t fill up the vehicle fully on return. Whether you travel 10KM or 100KM you must purchase fuel and fill up the vehicle.  You will be charged the price of fuel from the local service station plus a fee of $55 to cover the cost associated with us having to fill up for you!  In the unlikely event you receive the vehicle without a full tank of fuel - please contact us immediately.

Vehicle Assessment Fee

A fixed fee charged to Go With The Gecko by an external assessor to check on the condition of the vehicle when returned (In the event the Hirer has not submitted photographs of the vehicle condition – see terms and conditions) or independent verification is required on the condition of the vehicle, or where rubbish has been left in the vehicle cabin or cargo area and cleaning and/or disposal is required.

Processing Fee

The amount payable for administrative functions Go With The Gecko undertakes including the payment of, or handling of any claim for, any charges and penalties, such as processing of traffic fines, penalties and Tollway use, non-submission of pre and post-hire photographs etc.  This charge is noted in the hire agreement.

Roadside Assistance services

If the driver is at fault for the problem for which assistance is requested, for example, the vehicle running out of fuel, or the keys being locked in the vehicle, the charge covers the cost of providing breakdown or roadside assistance. (Where Premium Roadside Assistance Cover has not been pre-purchased)

Additional Rental Days or Late Return

You may be charged an extra rental charge for each 1 hour period entered into following the return time at current rental rates, although you are allowed a ‘grace period’ of to 15 minutes late for Local Hires, where no charge will apply and up to 2 hours for Interstate Hires, where no charge will apply, provided you have let us know.  Additional rental charges for that vehicle will apply for each additional day (or any part thereof) when the vehicle is returned late.  You can avoid these charges by calling us prior to return to extend your hire - subject to availability, we will agree to hire extensions.

Vehicle Damage

You will be charged the full cost of repair to damage caused to the vehicle, (less fair wear and tear), irrespective of who is at fault.  In the event, you wish to make an insurance claim you will be charged the nominated Accident Damage Excess (ADE) stated on your rental agreement in lieu of the full cost of repair.

Cleaning Fees

In the event of rubbish or other personal items being left in the vehicle, strong odours remaining or evidence smoking has taken place in the vehicle; and or the vehicle requires cleaning or a valet is required (less fair wear and tear) or disposal or tipping fees are required to safely dispose of any items left in the vehicles passenger cabin or cargo area.  You will be charged a cleaning fee/disposal fee to cover these costs.

Charges and Interest on amounts due

In cases where you do not pay the amounts due to Go With The Gecko under the Agreement (including any credit provided to you) in accordance with the Agreement, you may be required to pay interest calculated daily from the next day after the due date up to and including the date of payment at the rate equal to Commonwealth Banking Corporation standard business overdraft rate plus 2%, and reimburse Go With The Gecko for its expenses and costs incurred in collecting from you the charges payable under the Agreement and in enforcing our rights, including charges associated with any Debt Recovery or legal proceedings.

If you need any further help with understanding these potential fees that may be applicable to your hire, view our full terms and conditions here or call 1300 826883 during business hours and our Sales Team will be happy to assist you.

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