Key Facts About Your Rental
This summary aims to help you understand what is included or excluded in your hire from Go With The Gecko and the options available to enhance your experience. Please contact our sales staff if you need further clarification or view our full terms and conditions.
A security deposit is pre-authorised amount held on all hires from Go With The Gecko as a security deposit; you might have experienced a pre-authorisation on your credit card when checking into hotels or other accomodation?
Its is standard practice in the vehicle hire industry to request a security deposit on all hires. The amount of your Security Deposit will be shown on your hire agreement This pre-authorisation is not a payment of money. It is simply an amount ‘held’ within your bank account for the duration of your hire. It is only processed in the event you have additional costs which need to be charged against your hire.
This pre-authorisation will be voided by us (which releases the funds back to your bank account) at the conclusion of your hire, less any applicable charges that may have been applied to your account, which could include, vehicle damage, refueling costs, Toll and Traffic Infringements, late return of the hire, relocation fees or other admin charges as per the rental agreement.
It can take up to 10 working days for the pre-authorisation to be voided and some banking institutions can take longer for the held funds to show back in your account. Any pre-authorisation of funds and subsequent voiding of the pre-authorisation should be visible on your bank statement, however different banking providers handle pre-authorisations differently.
Damage to Vehicle
You are responsible for any loss or damage to the vehicle (and related losses and fees) during the rental even if it is not your fault, subject to some exceptions. The maximum amount you must pay is the Accident Damage Excess (ADE) per incident. You can use our Excess Reduction Cover (ERC) to reduce this liability, provided you have purchased this optional cover at the time of booking.
However, if the loss or damage is caused by the vehicle being used for a Prohibited Use, you are responsible for the loss or damage up to the full value of the vehicle (and related losses and fees) and third party property damage. You cannot rely on ERC cover you may have purchased to reduce this liability.
Find out more about Accident, Damage & Insurance claim process
Prohibited Use includes driving recklessly and striking an overhead object, driving on unsealed roads or failing to safeguard the vehicle (eg. leaving keys in vehicle) or if the vehicle is driven by an unauthorised driver. To find out more visit our terms and conditions
Excess Reduction Cover
You may reduce the ADE by purchasing our Excess Reduction Cover (ERC). You may also reduce the ADE for standalone damage to the vehicle’s windscreen, windows, wheels or tyres only by purchasing our Premium Roadside Assistance Cover (PRAC). However, if the vehicle is used for a Prohibited Use, you cannot rely on ERC, PRAC etc to reduce or your liability.
Personal Possessions in the vehicle
We are not responsible for any loss or damage to you and your passenger’s personal possessions in the vehicle, even in the event of an accident or theft of the vehicle. Please ensure you take all your possessions with you at the conclusion of the hire.
At Pick Up
You should check the vehicle for damage before you drive away and record the general condition of the vehicle by taking and submitting 4 photos of the four-sides of the vehicle along the odometer and fuel gauge. This is an important part of the hire agreement to protect all parties from any damage claim (less fair wear and tear). You should also check tyres and fluid levels and report any concerns to our sales staff. All vehicles should have a full tank of fuel at pick up.
We provide basic roadside assistance with all vehicle hires. This free cover will not cover you for assistance required for incidents that are your fault (eg. running out of fuel, lost keys, flat tyre or locking keys in the vehicle). You can purchase Premium Roadside Assistance Cover (PRAC) to cover these incidents.
Returning the vehicle
You are required to take and submit 4 photos on the hire, the odometer and fuel gauge on return of your hire. You may incur additional charges if you return the vehicle at a different time or place to that agreed with us or if it is in an excessively dirty or smelly condition. Smoking in the vehicle will incur an extra charge. Vehicles must be returned with a full tank of fuel and in the same condition you received the vehicle.
Out of Hours Return
If we agree to you returning your hire vehicle outside the standard location hours, please be aware that you will be responsible for the vehicle until our staff regain possession of the vehicle when the location re-opens. so please park the car safely and follow any local road or parking restrictions. If you need further help or assistance, please contact our Customer Service team.
Tolls and Traffic Infringements
You are liable for the payment of all Tolls and or Traffic Infringements incurred whilst the vehicle is under your hire. You must contact the relevant Toll authority to make payment on the day of travel to avoid further charges or utilise your own toll account. Additional charges will be applied to your account, in the event that we are charged for Tolls used during your hire.
You can contact our Customer Service team during business hours by calling 1300 826 883 or emailing firstname.lastname@example.org