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The Fantastic Five Philosophies

Make your next Go With The Gecko vehicle hire the smoothest one yet, by following
our five fantastic philosophies for a more comfortable and enjoyable hire experience.

inspect for damage

Take photos in our handy Book ‘N Go app during the vehicle unlock process to record the vehicle condition before your hire starts.

return it full

Don’t get dinged with additional refuelling charges, make that quick easy pitstop before returning the vehicle to your original hire location and top the vehicle up instead.

keep it clean

Be a tosser! Take your garbage with you and toss it in a nearby bin to keep your Go With The Gecko vehicle looking fresh and clean.

return it on time

Call us if you need to extend your hire time, or otherwise another booking might be arranged to follow your booking forcing you to keep to your original schedule.

turn everything off

Leaving lights on can drain the battery and delay our hires. Take a second to ensure that everything is shut down before locking up.

inspect for damage

Take photos in our handy Book ‘N Go app during the vehicle unlock process to record the vehicle condition before your hire starts.

return it full

Don’t get dinged with additional refuelling charges, make that quick easy pitstop before returning the vehicle to your original hire location and top the vehicle up instead.

keep it clean

Be a tosser! Take your garbage with you and toss it in a nearby bin to keep your Go With The Gecko vehicle looking fresh and clean.

return it on time

Call us if you need to extend your hire time, or otherwise another booking might be arranged to follow your booking forcing you to keep to your original schedule.

turn everything off

Leaving lights on can drain the battery and delay our hires. Take a second to ensure that everything is shut down before locking up.

why choose go with the geckoFair Wear and Tear

At Go With The Gecko, we want your rental experience to be a smooth and enjoyable as possible; and we want to eliminate any nasty surprises when it comes to accidental damage or disputes over fair wear and tear interpretation.

Please make sure you have read and fully understand this Fair Wear and Tear Guide before you drive away. The distinction between reasonable fair wear and tear and unacceptable damage is clearly outlined in this guide.

Before a vehicle is rented from Go With The Gecko we protect the hirer, by requesting a a series of photos to represent the current condition of your vehicle, prior to commencing your hire with us. This is done via our Book N Go App. This App guides you through the minimum number of photos required to commence your hire. Additionally, we encourage you to perform your own inspection and you are also invited to take any additional time stamped photos of any pre-existing damage to us using the Book N Go application.

If you detect any damage to the vehicle that is not visible in the photos provided or you experience any difficulty in uploading the condition photos via our App, you should take additional time stamped photos of the damage prior to leaving the rental location and send them to us via email at your earliest opportunity.

Damage caused intentionally or by gross negligence is never fair wear and tear and is excluded from any pre-purchased damage cover or insurance.

You should always refer to the full Terms and Conditions of Rental for a full understanding of the exclusions that apply.

EXTERIOR DENTS

Fair Wear and Tear includes: Fair Wear and Tear excludes:
  • Dents of no more than 25 mm in diameter (excluding bonnets and roofs) where the paint surface has not been broken and there is no paint removal, paint cracking of flaking.
  • hail damage;
  • dents of any diameter on bonnets, roofs, wheel arches, style lines, door sills or door edges;
  • multiple dents within a specific local area regardless of size; or
  • any damage affecting or penetrating the paintwork

STONE CHIPS

Fair Wear and Tear includes: Fair Wear and Tear excludes:
  • isolated stone chips to any panel up to 2 mm in diameter.
  • more than 5 stone chips to an isolated area.

SCRATCHES

Fair Wear and Tear includes: Fair Wear and Tear excludes:
  • not more than 25 mm in length and not more than 1 mm wide;
  • no paint surface penetration; and
  • can be polished out.
  • Any scratch where the metal, plastic or undercoat is exposed.

BUMPERS & TRIM

Fair Wear and Tear includes: Fair Wear and Tear excludes:
  • scratches/scrapes under the front bumper that are not visible when standing 2 metres back from the vehicle; or
  • light scuffing or scratches:
    • where there is no paint penetration;
    • which can be polished out;
  • isolated stone chips up to 2 mm in diameter.
  • light scratches and scuffing up to 20 mm in length.
  • any broken paint;
  • multiple scratches of any size;
  • dents of 25 mm in length or more in diameter;
  • any damage to a textured bumper; and multiple stone chips of more than 5 to an isolated area.

WHEELS, WHEEL TRIMS, TYRES

Fair Wear and Tear includes: Fair Wear and Tear excludes:
  • Light scratches and scuffing up to 20 mm in length.
  • wheel trims or hubcaps that are cracked, broken, missing, mismatched or not the original wheel trim or hubcap;
  • alloy rims for standard vehicles that are cracked, buckled, gouged or mismatched or not the original rim;
  • alloy rims for prestige and collection vehicles if:
    • scuff mark is more than 20 mm in length;
    • the alloy rim is cracked, buckled or gouged ; or
    • the alloy rim is mismatched or not the rim as originally supplied;
  • tyre tread and sidewall damage so that the tyre is unroadworthy e.g. cuts, bulges, gouges and abrasions, tyre misuse e.g. flat spots and burnouts;
  • replacement tyres that differ from those originally supplied.

WINDSCREEN, WINDOWS, LAMPS, AND EXTERNAL MIRRORS

Fair Wear and Tear includes: Fair Wear and Tear excludes:
Scratches, chipping, cracks, holes or damage to:

  • the windscreen;
  • windows;
  • lamps; and
  • external mirror lens, as all such damage may affect the roadworthy status of the vehicle and may subsequently worsen over time from the vehicle continuing to be driven.

UPHOLSTRY, FLOORS, CARPETS, DASHBOARD, FASCIA, TRIM INTERIOR, AND VEHICLE CLEANLINESS

Fair Wear and Tear includes: Fair Wear and Tear excludes:
  • light marks that can be removed by vacuum or general cleaning.
  • light scuffing or smears or regular day to day debris that is removable by general cleaning
  • any permanent damage caused by harsh or corrosive materials.
  • tears, cuts, scratches, holes or burns;
  • any damage to the structure, shape or positioning of a seat;
  • hair from pets;
  • excessive soil, mud or sand (other than from regular day to day use);
  • evidence of smoking in the vehicle;
  • odours or foreign matter; stains or marks that cannot be removed by general cleaning or require steam cleaning.

KEYS, ACCESSORIES AND EQUIPMENT

Fair Wear and Tear includes: Fair Wear and Tear excludes:
  • minor cosmetic damage that does not in any way affect the functionality of the keys, accessories or equipment
  • loss or damage to keys or remotes;
  • damage caused by incorrect fitting of accessories (snow chains, roof racks);
  • damage to aerials;
  • removal or damage to any item supplied with the vehicle (parcel shelf, tools, spare tyres, wheel trims, hazard triangles, first aid kits, GPS unit)
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