Customer advice regarding the COVID-19 outbreak
At this time the news is dominated by COVID-19 (also known as Coronavirus], we wanted to let you know that at Go With The Gecko we are still open for business and vehicle rentals are still available to hire but we are implementing enhanced protocols to ensure our customers and employee safety, as well as more flexibility over your rental bookings.
Your Safety and that of our staff is of paramount importance to us and we will continue to closely monitor the news, information, advice and guidance provided by the Australian Government and local authorities regarding the spread of the virus. Our focus is to ensure we meet customer needs while doing our part to keep you and our employees safe.
Contact-free Hire Program
Our No Keys, No Hassle, Self Serving booking platform means there is no-human interaction with the hire process.
No need to walk into a hire depot. With our program you simply book online, download our Book N’ Go App which allows you to unlock your hire vehicles without keys and drive away! Payment is made via Credit Card and your hire agreement is sent to your mobile phone to sign on glass.
What should I do if I have already made a booking, but it’s impacted by the COVID-19 virus?
Bookings made before the 22nd March 2020 for local hires [excludes state to state hires] that are impacted by the quarantine measures or other government restrictions due to COVID-19 can be cancelled without charge.
Interstate Hires (travelling between states or territories within Australia)
At this time there are some restrictions in place for the crossing of borders for non-essential travel. One of these restrictions is the need for all travelers to self-isolate for two weeks (14 days) upon entry into some states. If you deem your travel to be essential, please understand that we will only provide you with a credit note should your travel plans be affected by these border closures; should you choose to continue with your interstate hire.
For existing interstate [state to state] bookings purchased before the 22nd March 2020 we offer a flexible ‘credit note’ for the full value of the hire and will work with you to assist in rescheduling your hire for a more suitable time. This credit note will be valid for 12 months from your original booking. We understand this is a difficult time for many and that whilst these restrictions are aimed at reducing the spread of COVID-19; it will have an impact for both customer and our employees. We make this offer inline with current ACCC advice relating to travel restrictions. In view of the changing nature of the outbreak and the associated restrictions placed on the Australian community, we may review our cancellation policy once the full impact of the COVID-19 virus is understood or as Government or state legislation changes as a result of the outbreak.
To make changes to your booking, please contact our reservations team at firstname.lastname@example.org or call 1300 826 883 to discuss your options with us.
Is Go With The Gecko experiencing any Contact Centre delays?
Recent Government measures may have an impact on our ability to service your call as swiftly as we would like.
The health and safety of our team members and customers is our priority, and we appreciate your patience during this time should call waiting times be extended. You may also contact us via our website or email: email@example.com
Additional precautions we are taking to help reduce the spread of COVID-19
Whilst our hire model is ‘Self Service’ & ‘automated’ thus reducing human contact during the hire process – we are implementing additional protocols to minimise the risk to health and safety of our customer and staff. We are encouraging regular hand washing and the use of hand sanitiser, and or disposable gloves where available during your vehicle hire period.
We’ve also enhanced our already robust cleaning techniques of our vehicles after each rental. We are paying particular attention to the places people touch such as door handles, steering wheels and other hard surfaces and applying additional chemical cleaning and disinfecting agents to these areas.
We will continue to monitor the conditions and government directives in relation to the COVID-19 outbreak and adjust our advice accordingly. Stay Safe!
The Team @ Go With The Gecko