Why am I being asked to take before & after hire photos?

As part of our hire terms and conditions, all hirer’s must submit before hire and after hire photos of the vehicle to confirm the condition of the vehicle at the time of collection, during your hire and at the point of drop off. This protects you from any false claims of damage; so its a very important condition of the hire process. Photos need to be submitted to Go With The Gecko using the link provided at the time of booking or too admin@gowiththegecko.com.au. If you have any questions or experience difficulties submitting your hire photos, please contact our Customer Services Team before commencing your hire.

Yes we require a valid credit or debit card for all bookings either online or through one of our agent locations. We charge an additional 1.5% on all credit u0026amp; debit card transactions to cover processing fees charged to us from the major banks.

Because we want to keep our hire costs as low as possible we require a Security Deposit as security on the hire. Security Deposits are processed via a pre-authorisation system in advance of every hire and held against each vehicle hire as security against a breach of the hire agreement by the hirer. It is used to recover costs associated with vehicle damage, late returns, excess KM, cleaning, traffic infringements, fines and tolls etc.

The security deposit is held for 5 business days after the conclusion of the hire. This time period is critical to allow local traffic authorities to advise us of any infringements incurred by the hirer during their hire period, e.g. toll notices, parking or speeding fines etc and for us to inspect the vehicle for any damage etc. It can take several days for these organisations to forward notifications to us, which is why we notify customers in the rental agreement of the processing time-frame. Additional delays can be caused by not submitting important information to us to complete the hire. If your hire completed more than 5 business days ago and you haven’t received your deposit, don’t worry, its likely we are missing some important information from you, so please give our Customer Service team a call or send us an email and we will investigate immediately and get the refund processed as quickly as possible.

All payments must be paid in full at time of booking by an approved Credit or Debit Card. If this is not possible please contact us to discuss your individual needs. When booking over the phone or online, payment is processed via our nominated merchant provider. This payment gateway is approved by the Commonwealth Bank. In some instances we may contact you for a holding deposit to secure your reservation.

We mean what we say – you can move More For Less with Go With The Gecko! That’s we will allow a minimum hire period of 1 hour for local hires; so you don’t need to pay for what you don’t need. A minimum hire period of 24 hours applies to all Interstate hires. It’s always more cost effective to extend your booking upfront, so talk to us about our upgrade offers as returning the vehicle late will incur additional fees.

All Hires come with Insurance included. We always recommend the pre-purchase of Excess Reduction Cover (ERC) to reduce the excess payable in the event of a claim. If you don’t pre-purchase ERC, your Accident Damage Excess (ADE) is $7,700. Remember, accidents are not always your fault and sometimes out of your control; so purchasing this added ERC Cover can make a real difference. 

We also highly recommend you consider Premium Roadside Assistance and Glass cover to further reduce your liability, should the unforeseen occur.

All our Hire Vehicles can be driven on a valid car licence provided the nominated drivers are between 21 to 75 years of age (A young driver premium may apply for drivers under 23).

We recognise all current non-provisional and non-probationary Australian driver’s licences and current overseas licences. Accepted Driver’s licences must be in English with a photo and produced at the commencement of the rental, and must not be expired. Should the valid driver’s licence be in another language or have no photo, we will accept a certified translation in English or an International driver’s permit.

Still not sure if you’re eligible to drive a Go With The Gecko vehicle? Just give our Sales Team a call and they can answer all your questions.

All renters must be aged at least 21 years old and under 75 at the commencement of the rental to hire a vehicle from Go With The Gecko. Additional fees may apply for drivers under 23 years of age.

Renters over the age of 75 may request an exemption (subject to submitting additional information required by the Insurance provider) before hiring a vehicle.

 

We provide roadside assistance cover with every rental, which covers the hirer for breakdowns caused by mechanical failure or breakdowns which are not the fault of the hirer. Conditions do apply, so please call us in the event your vehicle requires assistance.

You may be liable to pay for any Roadside Assistance for breakdowns that are the fault of the driver, for keys lost, damaged or ‘locked-in’ keys, flat batteries, running out of fuel, tyre damage or punctures, etc. You can purchase optional cover, upfront, to reduce any risk in the event of a breakdown or accident. Simply call us for more information.

You as the “hirer” are responsible to pay for all Road Tolls to cover you use of any toll roads during your hire. You may purchase a Day Pass from the appropriate Toll Provider or use you own Toll Account as payment. In the event Toll charges are passed to use, from any provider you will be charged additional fees by us, for processing that Toll notice on your behalf. So make sure you notify us if you think you have used any toll roads during your journey so we can help you avoid any additional costs.

Yes. It is your responsibility to pay all road/traffic and/or parking infringements whilst you are using our vehicle. All infringement Notice’s for traffic or parking fines that we process on your behalf will attract an administration fee per infringement regardless of the reason or fault. This includes any towing, storage or recovery costs due to illegal parking or breaches or local traffic laws.

If you are involved in any kind of accident, or cause damage to the hire vehicle, whether you are at fault or not or are involved in a single vehicle accident or collision, you must contact us immediately, as you are required to complete an Accident/Damage report form. This can also be downloaded from our website or the Book N Go App.

You may choose to pay for any repairs to the vehicle yourself. In this instance, we will provide you with a vehicle repair quotation from an approved accident repairer, and you have 14 days to make payment in full. If you wish to activate your Accident Damage Cover, you will forfeit your Security Deposit, and you are liable to pay the nominated Accident Damage Excess (ADE)  immediately. We always recommend pre-purchasing Excess Reduction Cover (ERC) to minimise the risk to you, in the event of an accident.

If you are not covered by your own personal insurance policy, the default position, by law, is that the driver/hirer (not the registered owner of the vehicle) is responsible for all property damage repairs. 

Our Customer Team are hear to help you at any stage of your vehicle hire, so please don’t hesitate to contact us. There are several ways to contact us; you may use the LIVE CHAT feature during standard business hours or email us at enquiries@gowiththegecko.com.au. Alternatively, you can call us on 1300 826 883. Our Office Hours are 8 am to 5 pm, Monday to Sunday.

Kilometre Travel Allowance

The daily kilometre travel allowance will be shown on your rental agreement and may be based on the type of vehicle and the location. You can increase the standard travel allowance at the time of booking. If you exceed the stated daily allowance, a charge may apply for excess distance covered.

Insurance Cover

Your liability for loss or damage to the vehicle is limited to the stated Accident Damage Excess (ADE) unless the vehicle is used for a prohibited use. The standard ADE can be reduced by purchasing our Excess Reduction Cover (ERC) at the time of booking.

Breakdown Roadside Assistance

There is a basic breakdown service included in your rental to cover call-outs for mechanical failure, which is not deemed to be the fault of the hirer.

Charges apply for Roadside Assistance where the hirer is at fault, such as flat batteries due to leaving lights on or draining power from accessories, etc, lost or keys locked in vehicle, punctured tyres, running out of fuel, etc.

Premium Roadside Assistance cover can be purchased in advance for an additional fee, which covers your Roadside Assistance call-out, subject to the policy terms.

You have the option to add the following items to your rental for an additional charge:

Additional driver: we will need to see their drivers licence.

Excess Reduction: You can reduce the accident damage excess to a lower amount stated in your rental agreement.

Premium Roadside Assistance Cover: you can purchase additional cover for the call out costs relating to incidents that are your fault, including running out of fuel, lost keys or keys locked in vehicles, drained batteries, tyre and glass etc

We do not cover you for:

  • Fuel
  • Parking and traffic fines you incur during your rental period.
  • Private Parking charges
  • Road Tolls
  • Vehicle Damage (caused by a breach of the hire agreement)
  • Additional drivers not named on the hire agreement
  • Cleaning cost (fair wear and tear excluded)
  • Lost Keys
  • Cargo or Personal items transported during the hire
  • Items left in the vehicle

We will pass on notices and fines, and parking charges to you. There is also an admin fee applied to cover the administration required to nominate you.
Toll charges also incur a processing fee, in addition to the cost of the Toll.

Where possible, these charges will be processed to your credit card or removed from your security deposit prior to refunding any balance. Alternatively an invoice detailing the additional charges will be forwarded to you, for payment.

Yes absolutely.
Our Book N Go App will guide you through the photograph process. These photos are automatically added to your rental agreement and form the condition report, so please make them as clear and detailed as possible.

This process provides you with added peace of mind and protects you against invalid claims of damage.

Why Choose to Go With The Gecko?

Secure

Secure

easy

Easy

Flexible

Flexible

License-friendly

License-
friendly

Flexible

Comfortable