Important Information about your Hire
This summary aims to help you understand what is included or excluded in your and the options available to enhance your journey. Please contact our sales staff if you need further clarification or view our full terms and conditions.
Key Facts About Your Rental
Damage to Vehicle
You are responsible for any loss or damage to the vehicle (and related losses and fees) during the rental even if it is not your fault, subject to some exceptions. The maximum amount you must pay is the Accident Damage Excess (ADE) per incident. You can use our Excess Reduction Cover (ERC) to reduce this liability. However, if the loss or damage is caused by the vehicle being used for a Prohibited Use, you are responsible for the loss or damage up to the full value of the vehicle (and related losses and fees) and third party property damage. You cannot rely on ERC cover you may have purchased to reduce this liability.
Prohibited Use includes driving recklessly and striking an overhead object, driving on unsealed roads or failing to safeguard the vehicle (eg. leaving keys in vehicle)
or if the vehicle is driven by an unauthorised driver.
Optional Excess Reduction Cover
You may reduce the ADE by purchasing our Excess Reduction Cover (ERC). You may also reduce the ADE for standalone damage to the vehicle’s windscreen,
windows, wheels or tyres only by purchasing our Premium Roadside Assistance Cover (PRAC). However, if the vehicle is used for a Prohibited Use, you cannot rely on ERC, PRAC etc to reduce or your liability.
Personal Possessions in the vehicle
We are not responsible for any loss or damage to you and your passenger’s personal possessions in the vehicle, even in the event of an accident or theft of the vehicle.
At Pick Up
You should check the vehicle for damage before you drive away and record the general condition of the vehicle by taking and submitting 4 photos of the four-sides of the vehicle along the speedo and fuel gauge. This is an important part of the hire conditions to protect all parties from any damage claim (less fair ware and tear). You should also check tyres and fluid levels and report any concerns to our sales staff. All vehicles should have a full tank of fuel at pick up.
We provide basic roadside assistance with the vehicle. It will not cover you for assistance required for incidents that are your fault (eg. running out of fuel, lost keys, flat tyre
or locking keys in the vehicle). You can purchase Premium Roadside Assistance Cover (PRAC) to cover these incidents.
Returning the vehicle
You are required to take and submit 4 photos on the hire, the speedo and fuel gauge on return of your hire. You may incur additional charges if you return the vehicle at a different time or place to that agreed with us or if it is in an excessively dirty or smelly condition. Smoking in the vehicle will incur an extra charge. Vehicles must be returned with a full tank of fuel.
Out of Hours Return
If we agree to you returning outside location hours, please be aware that you will be responsible for the vehicle until our staff regain possession of the vehicle when
the location re-opens.
Tolls and Traffic Infringements
You are liable for the payment of all Tolls and or Traffic Infringements incurred whilst the vehicle is under your hire. You must contact the relevant Toll authority to make payment on the day of travel to avoid further charge.
You can contact our Customer Service team during business hours by calling 1300 826 883 or emailing firstname.lastname@example.org.